Anyone else’s 2025 Season Tickets AFU?

[GT33]

Just wondering if it was just me because when I called the young lady sounded like “oh yeah you’re calling because …. Is AFU”

I really don’t like the mutt game option. Tell me you want them and later on I’ll tell you if you can get them and for how much. We announced the game. We told us season ticket holders we had priority for the tickets. WTF is the hold up? Did they not think this thru ahead of time?

 

[RonJohn]

Just wondering if it was just me because when I called the young lady sounded like “oh yeah you’re calling because …. Is AFU”

I really don’t like the mutt game option. Tell me you want them and later on I’ll tell you if you can get them and for how much. We announced the game. We told us season ticket holders we had priority for the tickets. WTF is the hold up? Did they not think this thru ahead of time?

Not sure I understand. Are you upset because your only decision for the mutt game is whether you want priority in the future to get a mutt ticket or not?

 

[GT33]

Not sure I understand. Are you upset because your only decision for the mutt game is whether you want priority in the future to get a mutt ticket or not?

I have 6 season tickets. I had 4 in my renewal. I was charged 8 Tech Funds.

Instead of sending out a “hey our crap’s afu” and fixed it they let me log in, scratch my head, dig up their phone number, call and alert them to the issue, tell me a manager had to “look up it up” and they’d get back to me.

 

[RonJohn]

When I renewed, my seats, stinger seats, and parking were all correct. It did look different, and the confirmation email looked different this year, so maybe they changed something on the backend that caused the problems you encountered?

 

[awbuzz]

Well, y'all made me go back and read my confirmation from my order last week.

Looks like it should.

Good luck @GT33

 

[GT33]

They called me back at 5pm to let me know they had fixed it all. Got the “sorry our system had a glitch” response. Yeah, in your favor of course.

 

[Bogey]

I have 6 season tickets. I had 4 in my renewal. I was charged 8 Tech Funds.

Instead of sending out a “hey our crap’s afu” and fixed it they let me log in, scratch my head, dig up their phone number, call and alert them to the issue, tell me a manager had to “look up it up” and they’d get back to me.

It's normal. Our AA has a deep state that is terribly inefficient. No matter who you change at the top, our incompetent underlings remain free to operate on day to day matters.

 

[SunBum]

Not gonna lie, I had to sit here a minute and ponder "AFU". I think I got it now, but not 100% sure. Gettin' old, I guess.

 

[4shotB]

It's normal. Our AA has a deep state that is terribly inefficient. No matter who you change at the top, our incompetent underlings remain free to operate on day to day matters.

The job of changing a culture is not for the faint of heart. It usually takes place in the private sector where there is competition and/or a profit or die incentive. I spent the last 13 years of my career in secondary education, both private and public, and I sensed that people who have spent their entire careers in the public sector just aren't aware that that things can change when there is the determination to do so. A sense of almost "organizational ennui" sets in as a result. The one thing I did miss about the private sector was competion and that push for continuous improvement.

I suspect it is the same in the GTAA. Can people get fired there? Yes, i am pretty sure an egregious act in violation of policies would result in such. Fired for incompetence or marginal performance? I doubt it. I get the sense that the men at the top either don't have the vision or the gumption to do so* or see the job as a placeholder for their next gig. To effect the kind of change we would hope for I believe a person has to view the job as their final stop and be motivated to build a better organization internally as welll as focus on the "on the field" outcomes which are much more tangible. It's probably more fun for them to hire/fire coaches, work on strategic plans, fundraise and build relationships with major donors than to terminate Irene in accounts payable who has been there for 25 years and doing 15 hours of work in her 40 hour a week job.

* disclaimer - it's not an easy task and is not suited for most people from what I have observed over the years

 

[roadkill]

Culture starts at the top. And I don’t mean just the top of the GTAA. Cabrera has shown a greater intolerance for incompetence than previous administrations. This gives me hope.

 

[Towaliga]

I'm a season ticket holder in 214 after losing my seats in 218 due to the construction. We're not crazy about our new seats. I just called the ticket office to see if we could relocate to another section. The website shows there are open seats in the section we want to move to. However, the ticket rep told me that we would have to wait until March if we wanted to relocate. I asked him if a non-season ticket holder could buy tickets now for the seats that we want, and he said "yes". I then asked if I could non-renew my season tickets in 214 today and immediately buy tickets for the seats in the section we want, and he replied "yes, if that's what you want to do", but I realized that by doing that, I would probably lose any priority points I have. I don't understand the logic behind a giving priority to a non-season ticket holder over a long-standing ST holder and making the ST holder have to wait 4 months, possibly missing out on the new seats.

 

[forensicbuzz]

I'm a season ticket holder in 214 after losing my seats in 218 due to the construction. We're not crazy about our new seats. I just called the ticket office to see if we could relocate to another section. The website shows there are open seats in the section we want to move to. However, the ticket rep told me that we would have to wait until March if we wanted to relocate. I asked him if a non-season ticket holder could buy tickets now for the seats that we want, and he said "yes". I then asked if I could non-renew my season tickets in 214 today and immediately buy tickets for the seats in the section we want, and he replied "yes, if that's what you want to do", but I realized that by doing that, I would probably lose any priority points I have. I don't understand the logic behind a giving priority to a non-season ticket holder over a long-standing ST holder and making the ST holder have to wait 4 months, possibly missing out on the new seats.

Box checkers. Critical thinking is not welcome in certain industries.

 

[cpf2001]

This is a bit dated of an example, but it's Disneyland vs Six Flags.

Go to Six Flags and it's a constant stream of "how can we make the most money off you this trip." Customer service is an afterthought, just get you to spend the money. Max revenue per visit, with lots of promotions to get you in the door cheap and then make it back from you on-site.

Disneyland's priority was repeat family visits. Everything's still expensive as hell, but it's gonna be an experience. A million times more attention to detail on things like the experience of waiting in line, food service, entertainment while walking around, etc. Much more loyal customers outside of the "I want the biggest roller coaster" thrill seeker group and it led to bigger and more sustained growth. (I think at this point the MBAs have gotten to them a good deal, though.)

Not easy to change that mindset once you have trained your employees to be like "this is how it's done, I'm just doing my job, if you have a problem that's your problem."

As a program with a smaller fanbase it would be super useful to try to grow that, though.

 

[Towaliga]

Box checkers. Critical thinking is not welcome in certain industries.

As a follow up, at Ron John’s suggestion I sent an email to the ticket office asking about the situation. Within 20 minutes of sending the email I got a phone call from my rep and everything was taken care of. The rep was really helpful and friendly

 

[awbuzz]

Not gonna lie, I had to sit here a minute and ponder "AFU". I think I got it now, but not 100% sure. Gettin' old, I guess.

AFU is worse than AMU.

 

[GT33]

Not gonna lie, I had to sit here a minute and ponder "AFU". I think I got it now, but not 100% sure. Gettin' old, I guess.

AFU is worse than AMU.

It’s one notch below FUBAR.

Not sure where SNAFU fits in. It could be above because normal is AFU or below because you’re supposed to be used to it being AFU because it always is.

 

[Tommy_Taylor_1972]

It’s one notch below FUBAR.

Not sure where SNAFU fits in. It could be above because normal is AFU or below because you’re supposed to be used to it being AFU because it always is.

Does anybody know anybody that can tell anybody about the problems with tickets? I know from the wife of a former athletic director that she is having issues getting basketball tickets.