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<blockquote data-quote="4shotB" data-source="post: 375637" data-attributes="member: 844"><p>let me be as concise as I possibly can...I don't expect a response from TStan. I am aware that I am not big enough of a contributor. I get that...seriously, I do. I would expect to get some sort of canned response from someone within the organization however. Ultimately, this is based on my experiences in dealing with customers or potential customers. Apparently, some of you have different experiences and expectations. I have to make the assumption that many of you who feel this way were in some technical or engineering or line management function that had no customer interactions.</p><p></p><p>Let me ask you a simple question...if you emailed Southwest Airlines or Toyota with a suggestion or concern, would you expect a reply? If your answer is no, then you simply have a different set of expectations than I do.</p></blockquote><p></p>
[QUOTE="4shotB, post: 375637, member: 844"] let me be as concise as I possibly can...I don't expect a response from TStan. I am aware that I am not big enough of a contributor. I get that...seriously, I do. I would expect to get some sort of canned response from someone within the organization however. Ultimately, this is based on my experiences in dealing with customers or potential customers. Apparently, some of you have different experiences and expectations. I have to make the assumption that many of you who feel this way were in some technical or engineering or line management function that had no customer interactions. Let me ask you a simple question...if you emailed Southwest Airlines or Toyota with a suggestion or concern, would you expect a reply? If your answer is no, then you simply have a different set of expectations than I do. [/QUOTE]
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