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<blockquote data-quote="4shotB" data-source="post: 375577" data-attributes="member: 844"><p>I think you are making assumptions . How do we know he does if no one has responded to my inquiry???. If you read back hrough this thread, my case is not a "one off". Look, I don't expect a letter from the CEO from Ford when I am having trouble with my truck or local dealer. But I do expect that there IS a process in place to respond to any issue that I have. Either - A) we don't have a process in place at the GTAA or B) we have one but it does not work. I'm not sure which of those 2 is the correct answer. Either way, it does not reflect well on the organization.</p></blockquote><p></p>
[QUOTE="4shotB, post: 375577, member: 844"] I think you are making assumptions . How do we know he does if no one has responded to my inquiry???. If you read back hrough this thread, my case is not a "one off". Look, I don't expect a letter from the CEO from Ford when I am having trouble with my truck or local dealer. But I do expect that there IS a process in place to respond to any issue that I have. Either - A) we don't have a process in place at the GTAA or B) we have one but it does not work. I'm not sure which of those 2 is the correct answer. Either way, it does not reflect well on the organization. [/QUOTE]
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