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Marketing/sales question for the experts here...
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<blockquote data-quote="4shotB" data-source="post: 807433" data-attributes="member: 844"><p>I agree with the idea of a good deal is a win/win. Buyer and seller profit.</p><p></p><p>Towards the end of my career I was involved heavily in preparing quotes for our customers involved in large commercial construction projects. The truth is - the cutsomers who wasted time trying to beat you out of every dime they could and/or were otherwise a royal PITA actually paid more for our products than they otherwise could have as I considered that time dealing with these $&*^@ to be a real cost for the organization and built it into the pricing structure. The customers who you could do business with on straightforward and honest terms did not pay this "annoyance cost". It got to the point where I added additional costs to certain geographical areas in the US (we rarely did overseas projects) because, for the most part, the people in these areas were just difficult to deal with and looked for win/lose negotiations rather than win/win. Because each project we bid on was custom, it was easy for us to do this and keep our customers from not knowing about it. Pricing was our polite way of declining jobs without saying no to any customer.</p></blockquote><p></p>
[QUOTE="4shotB, post: 807433, member: 844"] I agree with the idea of a good deal is a win/win. Buyer and seller profit. Towards the end of my career I was involved heavily in preparing quotes for our customers involved in large commercial construction projects. The truth is - the cutsomers who wasted time trying to beat you out of every dime they could and/or were otherwise a royal PITA actually paid more for our products than they otherwise could have as I considered that time dealing with these $&*^@ to be a real cost for the organization and built it into the pricing structure. The customers who you could do business with on straightforward and honest terms did not pay this "annoyance cost". It got to the point where I added additional costs to certain geographical areas in the US (we rarely did overseas projects) because, for the most part, the people in these areas were just difficult to deal with and looked for win/lose negotiations rather than win/win. Because each project we bid on was custom, it was easy for us to do this and keep our customers from not knowing about it. Pricing was our polite way of declining jobs without saying no to any customer. [/QUOTE]
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