Home
Articles
Photos
Interviews
Forums
New posts
Search forums
Georgia Tech Recruiting
Dashboard
What's new
New posts
New profile posts
Latest activity
Chat
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Georgia Tech Athletics
Georgia Tech Football
Believe it if you want about the Challenge
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Jacket in Dairyland" data-source="post: 397389" data-attributes="member: 1097"><p>I too, understand the " Silas " frustration. Many organizations , not just GTAA , don't recognize the fact that potentially EVERY interaction with a fan, or contributor , i.e. CUSTOMER , needs to be responded to with the objective of efficiently and cheerfully helping them. Don't send them away with a terse " I have no idea what you are talking about, call this number ". They have made an attempt to reach the organization, who knows what that might lead to. Lord knows , the GTAA , needs to treat every caller as a " potential " fan, contributor , lifelong alumni or million dollar donor. GTAA should have everyone at the place prepared to properly respond to calls of this nature. It could have been easily anticipated, IMHO. When I have called the Packers organization, they don't know me from Adam , and they have no need to try to sell me tickets ( they are sold out for the next 20 years, I think) , but I am treated as part of the" family" , whether I actually am or not. If the first person doesn't know the answer, they take my name and number and call me back promptly .</p><p>In case the GTAA hasn't noticed , we are in a competition to attract fans, supporters and donors, and we haven't been doing that great. Every fumbled call is a missed opportunity.</p></blockquote><p></p>
[QUOTE="Jacket in Dairyland, post: 397389, member: 1097"] I too, understand the " Silas " frustration. Many organizations , not just GTAA , don't recognize the fact that potentially EVERY interaction with a fan, or contributor , i.e. CUSTOMER , needs to be responded to with the objective of efficiently and cheerfully helping them. Don't send them away with a terse " I have no idea what you are talking about, call this number ". They have made an attempt to reach the organization, who knows what that might lead to. Lord knows , the GTAA , needs to treat every caller as a " potential " fan, contributor , lifelong alumni or million dollar donor. GTAA should have everyone at the place prepared to properly respond to calls of this nature. It could have been easily anticipated, IMHO. When I have called the Packers organization, they don't know me from Adam , and they have no need to try to sell me tickets ( they are sold out for the next 20 years, I think) , but I am treated as part of the" family" , whether I actually am or not. If the first person doesn't know the answer, they take my name and number and call me back promptly . In case the GTAA hasn't noticed , we are in a competition to attract fans, supporters and donors, and we haven't been doing that great. Every fumbled call is a missed opportunity. [/QUOTE]
Insert quotes…
Verification
How many points did Georgia Tech score against Cumberland in 1916?
Post reply
Home
Forums
Georgia Tech Athletics
Georgia Tech Football
Believe it if you want about the Challenge
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top