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The Swarm Lounge
any of you dealing with the new Bermuda Triangle?
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<blockquote data-quote="4shotB" data-source="post: 780497" data-attributes="member: 844"><p>Based on their response from my initial call, I strongly suspected this to be the case. What any company nowadays with customer service orientation would have done is to immediately have a replacement item shipped on an expedited basis. They would have taken up the dispute with FedEx on a separate basis. What Dell did (ala their "ancient" practices) is to offer to replace it once I received it. ?????????. At this point, I am still leaning on my old laptop and will NOT get a Dell to replace it without serious incentive on their part to do so.</p><p></p><p>As the old adage about customer service says...problems will always happen in any company. It is what happens after the problem occurs that differentiate great companies or businesses from ordinary ones.</p></blockquote><p></p>
[QUOTE="4shotB, post: 780497, member: 844"] Based on their response from my initial call, I strongly suspected this to be the case. What any company nowadays with customer service orientation would have done is to immediately have a replacement item shipped on an expedited basis. They would have taken up the dispute with FedEx on a separate basis. What Dell did (ala their "ancient" practices) is to offer to replace it once I received it. ?????????. At this point, I am still leaning on my old laptop and will NOT get a Dell to replace it without serious incentive on their part to do so. As the old adage about customer service says...problems will always happen in any company. It is what happens after the problem occurs that differentiate great companies or businesses from ordinary ones. [/QUOTE]
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