They need to teach the ticketing kiosk folks how to use the NFC scanners. Once I got to the front of the line, it became apparent the reason for the absurd ingress backups was that people don't know how to scan NFC tickets. No hate to anyone else who struggled - I made an absolute idiot of myself at the Benz (and learned my lesson) for 30 seconds one time trying to get into an Atlanta United game. I get the need to support NFC and QR codes, but the UX design on these devices is atrocious because nobody knows that little radiating speaker logo is where you need to tap your phone. Instead, people spend 20 seconds trying to scan their non-existent QR code underneath it while the attendants were standing by aimlessly waiting for the green light and beeping success sound.
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